At NEXT SERIES, we are committed to delivering exceptional digital marketing services and ensuring the satisfaction of our clients. We stand behind the quality of our work, and to demonstrate our confidence, we offer a Money Back Guarantee.
Guarantee Coverage
1.1 Eligible Services: Our Money Back Guarantee applies to specific digital marketing services as outlined in your service agreement or proposal. Please refer to the terms and conditions of your specific agreement to determine the eligible services.
1.2 Guarantee Period: The Money Back Guarantee period begins upon the completion of the service as specified in your agreement. During this period, if you are not satisfied with the results or the service does not meet your expectations, you may be eligible for a refund.
Guarantee Process
2.1 Requesting a Refund: To initiate a refund request under our Money Back Guarantee, you must notify us in writing within the designated guarantee period. Your refund request should include a detailed explanation of your concerns and any supporting evidence.
2.2 Evaluation: Upon receiving your refund request, our team will thoroughly assess the reasons provided and review the service deliverables. We may request additional information or clarification during this process.
2.3 Resolution: Based on our evaluation, if we determine that your claim is valid and within the scope of our Money Back Guarantee, we will proceed with the refund process. The refund amount and method will be determined on a case-by-case basis, taking into consideration the specific circumstances and service agreement.
Exclusions and Limitations
3.1 Scope of Guarantee: Our Money Back Guarantee is applicable to the quality and effectiveness of the digital marketing services provided. It does not cover external factors beyond our control, such as changes in market conditions, client’s internal operations, or third-party actions that may impact the desired outcomes.
3.2 Non-Refundable Costs: Please note that certain costs, such as third-party expenses or any non-recoverable expenses incurred during the service delivery, may not be eligible for a refund under the Money Back Guarantee.
Client Responsibilities
To ensure eligibility for our Money Back Guarantee, we request that clients fulfill the following responsibilities:
- Provide accurate and complete information necessary for service delivery.
- Actively participate in the planning and execution of the agreed-upon digital marketing strategies.
- Communicate any concerns or issues promptly to allow for timely resolution.
- Abide by the terms and conditions of the service agreement.
Satisfaction and Continuous Improvement
Our Money Back Guarantee is not just a commitment to refund your investment; it is a testament to our dedication to your satisfaction. We value your feedback and use it to continually enhance our services and provide the best possible digital marketing solutions.
Please consult your specific service agreement or contact our team for further details regarding our Money Back Guarantee.
Note: The Money Back Guarantee terms and conditions are subject to change. The most up-to-date information will be provided in your service agreement.